RooterCab

Privacy Policy

Last updated: July 14, 2024

AGREEMENT TO OUR LEGAL TERMS

We are ROOTERCAB AND TRANSPORT LLP ("Company," "we," "us," "our"), a company registered in India at A127 PRATAP VIHAR PART II KIRARI SULEMAN NAGAR DELHI 110086, DELHI, DELHI 110086.

We operate the website http://www.rootercab.com (the "Site"), the mobile application rootercab (the "App"), as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").

RooterCab works as a mediator performing ride-sharing business through a digital platform between passenger and drivers.

You can contact us by phone at 9910213793, email at info@rootercab.com, or by mail to A-127 PRATAP VIHAR PART II KIRARI SULEMAN NAGAR DELHI 110086, DELHI, DELHI 110086, India.

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and ROOTERCAB AND TRANSPORT LLP, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

1. OUR SERVICES

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

2. INTELLECTUAL PROPERTY RIGHTS

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks").

Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties in the United States and around the world.

3. USER REPRESENTATIONS

By using the Services, you represent and warrant that:

  • All registration information you submit will be true, accurate, current, and complete
  • You will maintain the accuracy of such information and promptly update such registration information as necessary
  • You have the legal capacity and you agree to comply with these Legal Terms
  • You are not a minor in the jurisdiction in which you reside
  • You will not access the Services through automated or non-human means
  • You will not use the Services for any illegal or unauthorized purpose
  • Your use of the Services will not violate any applicable law or regulation

4. USER REGISTRATION

You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

5. SUBSCRIPTIONS

Your subscription will continue and automatically renew unless canceled. You consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge, until such time as you cancel the applicable order. The length of your billing cycle is 1 day or 1 week or 2 week or 3 weeks or 4 weeks.

6. PROHIBITED ACTIVITIES

You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

As a user of the Services, you agree not to:

  • Systematically retrieve data or other content from the Services to create or compile a collection, compilation, database, or directory without written permission from us
  • Trick, defraud, or mislead us and other users
  • Circumvent, disable, or otherwise interfere with security-related features of the Services
  • Disparage, tarnish, or otherwise harm us and/or the Services
  • Use any information obtained from the Services in order to harass, abuse, or harm another person
  • Make improper use of our support services or submit false reports of abuse or misconduct
  • Use the Services in a manner inconsistent with any applicable laws or regulations

7. USER GENERATED CONTRIBUTIONS

The Services does not offer users to submit or post content.

8. CONTRIBUTION LICENSE

You and Services agree that we may access, store, process, and use any information and personal data that you provide and your choices (including settings).

By submitting suggestions or other feedback regarding the Services, you agree that we can use and share such feedback for any purpose without compensation to you.

9. GUIDELINES FOR REVIEWS

When posting a review, you must comply with the following criteria:

  • You should have firsthand experience with the person/entity being reviewed
  • Your reviews should not contain offensive profanity, or abusive, racist, offensive, or hateful language
  • Your reviews should not contain discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation, or disability
  • Your reviews should not contain references to illegal activity
  • You should not be affiliated with competitors if posting negative reviews
  • You should not make any conclusions as to the legality of conduct
  • You may not post any false or misleading statements
  • You may not organize a campaign encouraging others to post reviews

10. MOBILE APPLICATION LICENSE

If you access the Services via the App, then we grant you a revocable, non-exclusive, non-transferable, limited right to install and use the App on wireless electronic devices owned or controlled by you, and to access and use the App on such devices strictly in accordance with the terms and conditions of this mobile application license contained in these Legal Terms.

11. SERVICES MANAGEMENT

We reserve the right, but not the obligation, to:

  • Monitor the Services for violations of these Legal Terms
  • Take appropriate legal action against anyone who violates the law or these Legal Terms
  • Refuse, restrict access to, limit the availability of, or disable any of your Contributions
  • Remove from the Services or otherwise disable all files and content that are excessive in size
  • Otherwise manage the Services in a manner designed to protect our rights and property

12. PRIVACY POLICY

We care about data privacy and security. By using the Services, you agree to be bound by our Privacy Policy posted on the Services, which is incorporated into these Legal Terms. Please be advised the Services are hosted in India. If you access the Services from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in India, then through your continued use of the Services, you are transferring your data to India, and you expressly consent to have your data transferred to and processed in India.

13. TERM AND TERMINATION

These Legal Terms shall remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION.

14. MODIFICATIONS AND INTERRUPTIONS

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.

15. GOVERNING LAW

These Legal Terms shall be governed by and defined following the laws of India. ROOTERCAB AND TRANSPORT LLP and yourself irrevocably consent that the courts of India shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these Legal Terms.

16. DISPUTE RESOLUTION

Any dispute arising out of or in connection with these Legal Terms, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by the International Commercial Arbitration Court under the European Arbitration Chamber (Belgium, Brussels, Avenue Louise, 146) according to the Rules of this ICAC. The number of arbitrators shall be three (3). The seat, or legal place, or arbitration shall be Delhi, India. The language of the proceedings shall be Hindi & English. The governing law of these Legal Terms shall be substantive law of India.

17. CORRECTIONS

There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.

18. DISCLAIMER

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

19. LIMITATIONS OF LIABILITY

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

20. INDEMNIFICATION

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys' fees and expenses, made by any third party due to or arising out of: (1) use of the Services; (2) breach of these Legal Terms; (3) any breach of your representations and warranties set forth in these Legal Terms; (4) your violation of the rights of a third party, including but not limited to intellectual property rights; or (5) any overt harmful act toward any other user of the Services with whom you connected via the Services.

21. USER DATA

We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services.

22. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing.

23. SMS TEXT MESSAGING

If at any time you wish to stop receiving SMS messages from us, simply reply to the text with "STOP." You may receive an SMS message confirming your opt out. Please be aware that message and data rates may apply to any SMS messages sent or received. The rates are determined by your carrier and the specifics of your mobile plan.

24. MISCELLANEOUS

These Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision.

25. SERVICE AVAILABILITY

The Cab services shall be available 24/7 except in cases of unforeseen circumstances.

26. VEHICLE CONDITION

The cab service shall insure that all vehicle are well-maintained, clean & safe for use.

27. DRIVER CONDUCT

Driver shall be courteous, knowledgeable & adhere to all traffic rules & regulation.

28. FAIR CALCULATION

The fair for each trip will be calculated based on distance & time traveled as measured by the GPS system. The fair will be determined by the cab service's standard rate.

29. PAYMENT TERMS

Payment term made in cash & online mode.

30. CANCELLATION POLICY

If a booking is cancel more than 5min before schedule pick up time no cancellation fee will be charge. If a booking is cancelled between 5-10min before the scheduled pickup time. A cancellation fee of 5% of estimated fare will be charged.

Driver Cancellation policy:

  • Cancel a Ride before accepting "No Penalty"
  • Cancel a ride after accepting but before pickup "1% of the fare will be charged"
  • Cancel a ride after pickup but before starting the journey "5% of the fare will be charged"
  • Cancel a ride during the journey is based on the Calculation "Formula: RA = TF - (FDT+CF)"

Cancellation Fee Rules:

  • On Completion of less than 50% distance of ride there will be charge of 30%
  • On Completion of 50%-75% distance of ride there will be charge of 40%
  • On Completion of 75%-90% distance of ride there will be charge of 50%
  • On Completion of 90% or above distance of ride will be consider as complete ride

31. LIABILITY

The cab service shall be liable for any damage or loss incurred during transportation.

32. PRIVACY

The RooterCab Service (the "Service") is committed to protecting the privacy of its passengers. We collect and use personal information solely for the purpose of providing safe and efficient transportation services.

Information We Collect:

  • Contact information (name, phone number, email)
  • Pickup and dropoff locations
  • Trip details (date, time, route)
  • Payment information (credit card, online payment)

How We Use Your Information:

  • To provide and improve our services
  • To communicate with you about your trips
  • To process payments and manage accounts
  • To comply with legal requirements and regulations

33. DISPUTE RESOLUTION

In the event of any dispute or claim arising out of or related to the Service (the "Dispute"), the parties agree to the following dispute resolution process:

  1. Notice of Dispute: The party claiming the Dispute shall provide written notice to the other party describing the Dispute and the relief sought
  2. Mediation: The parties shall attempt to resolve the Dispute through mediation, conducted by a neutral third-party mediator
  3. Arbitration: If mediation fails, the Dispute shall be resolved through binding arbitration, conducted by a single arbitrator
  4. Governing Law: The laws of India shall govern the Dispute resolution process
  5. Exclusive Jurisdiction: The parties consent to the exclusive jurisdiction of the courts of India
  6. Waiver of Class Action: The parties waive any right to participate in a class action lawsuit

34. COMPLIANCE

The cab service shall comply with all applicable laws and regulations by Partnerships Act 2008 containing the following features and regulations for limited liability partnership (LLPs) in India.

35. CONTACT US

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:

ROOTERCAB AND TRANSPORT LLP
A-127 PRATAP VIHAR PART II KIRARI SULEMAN NAGAR DELHI 110086
DELHI, DELHI 110086
India
Phone: 9910213793
Email: info@rootercab.com